ESSENCE SOUL STUDIO

Shipping Policy

All orders are handmade or hand-packed with intention. Please allow 1–3 business days for your order to be prepared before it ships. Processing times may be extended during high-volume periods (holidays, sales, restocks) — any delays will be noted at checkout or in a shop announcement.

Custom or made-to-order items (such as personalized oils or intention blends) may require additional processing time of 3–5 business days. Any additional processing needed will be noted in the listing directly.

Domestic (U.S.) orders ship via USPS. Delivery times vary by destination, typically 2-5 business days.

International orders ship via USPS International. Delivery times vary by destination, typically 7–21 business days. International customers are responsible for any customs fees, import duties, or taxes charged by their country — these are not included in the shipping cost or product price.

Once your order ships, you'll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update after your order ships.

Some items — including candles, loose incense, and resin blends — are shipped in accordance with carrier guidelines for their materials. To protect your order:

●      Candles and glass items are wrapped and cushioned to prevent breakage or shifting in transit.

●      Oils and liquid products are sealed and bagged to prevent leakage; in the rare case of a leak, please contact us within 24 hours of delivery with photos.

Please double-check your shipping address at checkout. Essence Soul Studio is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us at hello@essencesoulstudio.com within 5 hours of placing your order, and we'll do our best to correct it before it ships.

Once a package is marked as delivered by the carrier, Essence Soul Studio is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, please:

●      Check with neighbors and household members

●      Contact the carrier directly with your tracking number

●      Reach out to us at hello@essencesoulstudio.com, and we will help you file a claim, though we cannot guarantee a refund or replacement for confirmed-delivered packages.

For packages that are delayed in transit beyond the estimated window, please contact us and we'll look into it with the carrier.

We do ship to P.O. Boxes. We do not ship to APO/FPO addresses.

For any shipping questions or concerns, reach out to us at hello@essencesoulstudio.com or through Shopify contact form. We're happy to help.

Last updated: July 2026